Logistics Manager

Salary depending on experience
East London

Create has teamed up with a contemporary luxury fashion house who are currently seeking a Logistics Manager.

Main Duties & Responsibilities:

  • Dispatching and allocation of stock for Retail and Wholesale channels
  • Coordinate exports with our transport partners for Custom clearance and sharing documents
  • Liaising with 3PL daily and responding to any queries regarding orders; Maintaining strong relationships.
  • Arrange invoice and packing list paperwork for local, EU & international shipments in preparation for export from our warehouse, working closely with suppliers and internal colleagues to provide updates and tracking of all shipments
  • Raise paperwork for and monitor Proforma payments
  • Raising credit notes, import/export documentations, order/ invoice confirmation
  • Manage and update the Customer Database master file
  • Building a relationship with key customers through understanding any special requirements and timings negotiation to optimise service
  • Responsible for wholesale return coordination, timely processing of inbound stock to warehouse
  • Assist with the management of stock ensuring that stock is logged correctly, including processing stock receipts, returns and resolving any arising discrepancies.
  • Supporting the department and management with any ad hoc requests.


  • Booking in of production deliveries in a timely manner.
  • Monitor Production’s critical path for deliveries alongside Sales department for planning stock allocation to orders
  • Coordinate Inbound/Outbound operations
  • Stock level reconciliation between Zedonk and WMS
  • Ensure workflow is optimised and all systems are working proficiently
  • Coordinate bi-annual stocktakes including alignment

Customer Service:

  • Respond to all customer queries related to shipments and tracking
  • Manage and effectively resolve any customer claims for return or repair; coordinating returns to warehouse where appropriate

Skills & Experience Required:

  • Strong organisational skills with attention to detail
  • Strong problem-solving and numerical skills
  • Ability to work well independently and in cross-functional capacities
  • A positive, self-starter and resilient attitude
  • Great interpersonal and communications skills both written and verbal
  • Commercial acumen in order to understand the financial impact of decisions taken and impact on end customer
  • Ability to manage and deliver to deadlines remaining calm under pressure.
  • Readiness to be held accountable for own tasks.
  • Highly competent with the Microsoft office packages, specifically with Excel.
  • Knowledge of Zedonk, WMS systems would be beneficial.
  • Passionate about delivering superb customer service and to enjoy doing so

If this role interests you please click “Apply” alternatively please send your CV to sorcha@createrec.co.uk or chris@createrec.co.uk