Create has teamed up with a contemporary luxury fashion house who are currently seeking a Logistics Manager.

Main Duties & Responsibilities:

• Dispatching and allocation of stock for Retail and Wholesale channels
• Coordinate exports with our transport partners for Custom clearance and sharing documents
• Liaising with 3PL daily and responding to any queries regarding orders; Maintaining strong relationships.
• Arrange invoice and packing list paperwork for local, EU & international shipments in preparation for export from our warehouse, working closely with suppliers and internal colleagues to provide updates and tracking of all shipments
• Raise paperwork for and monitor Proforma payments
• Raising credit notes, import/export documentations, order/ invoice confirmation
• Manage and update the Customer Database master file
• Building a relationship with key customers through understanding any special requirements and timings negotiation to optimise service
• Responsible for wholesale return coordination, timely processing of inbound stock to warehouse
• Assist with the management of stock ensuring that stock is logged correctly, including processing stock receipts, returns and resolving any arising discrepancies.
• Supporting the department and management with any ad hoc requests.

Warehouse:

• Booking in of production deliveries in a timely manner.
• Monitor Production’s critical path for deliveries alongside Sales department for planning stock allocation to orders
• Coordinate Inbound/Outbound operations
• Stock level reconciliation between Zedonk and WMS
• Ensure workflow is optimised and all systems are working proficiently
• Coordinate bi-annual stocktakes including alignment

Customer Service:

• Respond to all customer queries related to shipments and tracking
• Manage and effectively resolve any customer claims for return or repair; coordinating returns to warehouse where appropriate

Skills & Experience Required:

• Strong organisational skills with attention to detail
• Strong problem-solving and numerical skills
• Ability to work well independently and in cross-functional capacities
• A positive, self-starter and resilient attitude
• Great interpersonal and communications skills both written and verbal
• Commercial acumen in order to understand the financial impact of decisions taken and impact on end customer
• Ability to manage and deliver to deadlines remaining calm under pressure.
• Readiness to be held accountable for own tasks.
• Highly competent with the Microsoft office packages, specifically with Excel.
• Knowledge of Zedonk, WMS systems would be beneficial.
• Passionate about delivering superb customer service and to enjoy doing so

If this role interests you please click “Apply” alternatively please send your CV to sorcha@createrec.co.uk or chris@createrec.co.uk