Luxury Womenswear Client Advisor

ASAP - Ongoing

Central London

£35000 - £40000

Permanent

Our client is a beautiful Womenswear brand based on Mount Street. They are looking for an experienced Client Advisor to support and drive sales performance whilst delivering a consistently elevated client experience, and ensure the smooth day-to-day operation of boutique. Ideally you will have experience in a boutique environment and comfortable engaging with senior business leaders regularly.

Working hours will be Monday- Friday generally. A Saturday may be required on exception for a private client apointment.

Key Responsibilities

·         Deliver a personalised, high-standard client experience in line with luxury service expectations

·         Drive sales through styling, product knowledge, and active client engagement

·         Build and maintain a client book to support repeat business and retention

·         Process transactions, returns, exchanges, and refunds accurately according to the brand’s return policy

·         Maintain and update client records; support CRM and clienteling activity

·         Receive, unpack, and organise stock deliveries

·         Responsible for opening and closing the Boutique at times

·         Support stock control, replenishment, cycle counts, and stock takes, liaise with the warehouse for stock requests

·         Maintain inventory accuracy and report discrepancies promptly

·         Support e-commerce operations, including order preparation and returns as required

·         Maintain shop floor and back-of-house standards, including visual presentation and cleanliness

·         Support private appointments, VIP visits, and in-store events

·         Liaise with Store Manager, Head Office, Press, and Wholesale teams on operational requests

·         Ensure precision and consistency across all internal systems and trackers

Requirements

·         2-4 years’ experience in luxury or premium fashion retail

·         Comfortable working in a small team environment

·         Strong sales performance in a client-led environment

·         Existing

·         Experience working with high-value and repeat clientele

·         Highly organised with strong attention to detail

·         Professional, polished, and commercially aware